Error code 400
Error code 400 typically occurs during online license activation and indicates that the connection to our server has failed.
Online activation requires access to our server, which is available 9 AM–4 PM (EST), Monday to Friday. Attempting to activate outside these hours will result in an error message.
Make sure you activate your license within the hours listed above. If you’re in a different time zone, convert accordingly.
If you’re activating within the correct timeframe and still receiving error code 400, your antivirus software may be blocking the connection to our server. Try temporarily disabling your antivirus, or proceed with manual license installation instead. Please refer to the installation video below at around the 2:42 mark for instructions.