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License Troubleshooting

Find helpful guidance and assistance for addressing common licensing issues, system requirements and more.

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License Troubleshooting

This page offers a one-stop destination whether you’re seeking guidance on system requirements, troubleshooting assistance, or step-by-step installation instructions.

We’re here to support you every step of the way. Dive into our comprehensive resources and unlock the full potential of your software experience.

When encountering a licensing issue, the initial step is to check the diagnostic log file:

What specific topic or issue do you need help with?

If you encounter an error code, please refer to the following list to find relevant assistance for resolving it.

Troubleshooting Topics

Diagnostic .LOG-file

Check the diagnostic LOG file.

How to access the diagnostic LOG file?

When encountering a licensing issue, the initial step is to check the diagnostic log file. Unless you receive a specific error code directly, the diagnostic log provides more information on the current situation.
When an error code appears, the program will also ask if you wish to see the diagnostic file (.log). If this is the case, click Yes to access the log. Otherwise, you can access the Log file anytime by clicking the LOG icon located in the upper right corner of either the License Manager or the License Configuration utility.

In the log file, you’ll likely find a specific error code that can guide your troubleshooting efforts. For instance, an error code 31 will appear in the following format: “hasp_login_scope returned 31″.

I've identified my error code. What should I do next?

Once you’ve identified the error code relevant to your situation, locate the corresponding article on the troubleshooting list to begin resolving the issue.

License Troubleshooting Articles:

What are the system requirements to use the program?

I receive the message 'No license was found on this computer'

How to modify a Product Key?

Installation and activation of a new software license

How do I apply an update code?

Online activation of a new software license

I'm trying to activate my license online, but I'm encountering error code 400

I need to restart the HASP Drivers

I'm getting an error code 36

I'm getting an error code 50

I'm getting an error code 51

I'm getting an error code 64 indicating that a clone has been detected

Articles related to license transfer troubleshooting:

How can I transfer my license to another computer?

I'm attempting to transfer my license, but I'm encountering error code 502

I'm attempting to transfer my license, but I'm encountering error code 64

I've transferred my license, but I'm encountering error code 45

Require further assistance? Reach out to our licensing support team.