Error code 64
This guide explains how to resolve error code 64.
In the Diagnostic Log (where can I find the Diagnostic Log?), this error appears as: hasp_login_scope returned 64
Error code 64
How to solve error code 64 related to a license transfer
What does this error mean?
If you are attempting to transfer a license, Error Code 64 may appear if the V2C export file is invalid.
This typically happens when the target computer (recipient_host) and the source computer (source_host) are the same machine. This means the fingerprint C2V file was not collected from the correct computer.
To verify this is the issue, open the V2C export file. You will see the source and destination machine details listed. If the issue is present, both the source_host and recipient_host will show the same computer name, such as:
<tr><td>source_host</td><td><b>WORKSTATION1</b></td></tr>
<tr><td>recipient_host</td><td><b>WORKSTATION1</b></td></tr>
When both fields show the same machine name, this confirms that the C2V fingerprint file was taken from the wrong computer.
Important: As outlined in Step 1 of the License Transfer procedure, the C2V fingerprint file must always be generated from the TARGET computer — not the source.
How to fix it?
To recover from this situation, follow these steps:
Step 1. Apply the V2C export file back onto the SOURCE computer to reactivate the license on the original machine.
Step 2. Once you have confirmed that the license has been successfully reactivated on the SOURCE computer, restart the License Transfer procedure from the beginning.
Please read through the full License Transfer procedure carefully and follow each step in order before attempting again.
How to solve error code 64 NOT related to a license transfer
What does this error mean?
When not related to a license transfer, error Code 64 means your license has been flagged as cloned. This happens when the system detects that the license is being used on a machine that does not match the original hardware signature it was issued to.
When this error occurs, access to your license is blocked and the software will not run until the issue is resolved.
This error typically occurs when:
· The license has been copied or moved to another machine without using the proper license transfer procedure.
· A system restore was applied, causing a mismatch with the original hardware profile.
You can confirm this is the issue by opening the Sentinel Admin Control Center, where you will see a red “Clone Detected” message on screen.
How to fix it?
To resolve Error Code 64, you will need to request a clone-clear license from SAFI. This will remove the clone flag and restore access to your license.
Please note, if this is a network license, these steps must be performed directly on the server where the license is installed, not on a client workstation.
Follow these steps:
1. Open the Sentinel Admin Control Center
2. Locate your Sentinel Key displaying the clone detection message and click the C2V icon at the end of its row.
3. Email the C2V file to license@safi.com. Include your contact details, License ID, and Product Key. To avoid delays, send from the email address registered to your license.
Please note, SAFI will respond with a V2C update file within 1 business day. Once you receive the V2C file, apply it using the standard update process to restore your license.
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