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Error code 64
SAFI - Advanced Structural Engineering
How to solve error code 64
This page explains the procedure to solve error code 64.
Are you receiving error code 64 in the process of a license transfer?
How to solve error code 64 related to a license transfer
If you are trying to transfer a license, the V2C exportation file used is invalid.
It is possible that the V2C exportation file is invalid if the target computer (recipient_host) and the source computer (source_host) are the same.
Referring to step 1 of the license transfer procedure (How to transfer a license), the fingerprint C2V file must be acquired from the TARGET computer.
It is possible that the V2C exportation file is invalid if the target computer (recipient_host) and the source computer (source_host) are the same.
Referring to step 1 of the license transfer procedure (How to transfer a license), the fingerprint C2V file must be acquired from the TARGET computer.
How to solve
Step 1. Apply the V2C exportation file back on the SOURCE computer, to reactivate the license on the original computer.
Step 2. After confirming the license has been successfully reactivated on the SOURCE computer, you must start over the license transfer procedure (How to transfer a license).
Please, ensure to carefully read the license procedure and to follow each step.
Step 2. After confirming the license has been successfully reactivated on the SOURCE computer, you must start over the license transfer procedure (How to transfer a license).
Please, ensure to carefully read the license procedure and to follow each step.
How to solve error code 64 NOT related to a license transfer
The system has returned the error message Clone detected and therefore, your license is no longer accessible. In some situations, the clone detected message can be cleared using a C2V file generated from the Sentinel Admin Control Center.
The C2V file from the Sentinel Admin Control Center can be generated by following these steps:
Step 1. Click here to access the Sentinel Admin Control platform (or copy and paste this address into a web browser http://localhost:1947/_int_/devices.html)
Step 2. Click on the C2V icon to the right of the screen to Create a C2V file for this Sentinel Key.
The C2V file from the Sentinel Admin Control Center can be generated by following these steps:
Step 1. Click here to access the Sentinel Admin Control platform (or copy and paste this address into a web browser http://localhost:1947/_int_/devices.html)
Step 2. Click on the C2V icon to the right of the screen to Create a C2V file for this Sentinel Key.
Step 3. Please, send that C2V code to SAFI to the following email address: license@safi.com. Please, ensure indicating your full coordinates, the license ID and the license Product Key to avoid delays in receiving a response.
Once SAFI receives your C2V file, our licensing team will attempt clearing the clone detected message.
If the C2V file provided does allow to clear the clone detected message, SAFI will be sending a V2C update code file to update the license (How to apply an update code). Please allow one (1) business day to receive the update code.
In case the system is not allowing to clear the clone detected message, it will not be possible to update the license. SAFI licensing team will then communicate with you. Please allow one (1) business day to receive a communication from SAFI licensing team.
If the C2V file provided does allow to clear the clone detected message, SAFI will be sending a V2C update code file to update the license (How to apply an update code). Please allow one (1) business day to receive the update code.
In case the system is not allowing to clear the clone detected message, it will not be possible to update the license. SAFI licensing team will then communicate with you. Please allow one (1) business day to receive a communication from SAFI licensing team.
Need help? Contact our licensing support team.
For further technical assistance regarding error code 64, please contact license@safi.com